Managerial Skills

Topics

• Organization & Internal Processes
• Finance for Non-financial Managers
• Customer Management (Relationship, Clustering, Segmentation & Targeting, Key Account Management)
• Quick wins (Cost Management, Time Management)
• Negotiations (ground rules – sources of negotiating power – styles & characteristics – 4×5 Rules for (Pricing) negotiations – aide memoire
• Managing Conflicts (common false assumptions – 5 ineffective approaches /  8 useful steps in resolving conflicts)

Modus Operandi:

Workshops, Coaching

Experience

• Vast Senior Manager experience (Country Head, JV director, SBU director, Representative office director, Sales director)
• Coaching director(s) in  Contract Research Organisation
• Coaching Marketing and/or Sales directors in pharmaceutical representative offices

NOTE: B. Zdravje has been nominated Succesful Entrepreneur in Slovenia in 2001 (managing company listed top 2% by sales per employee in Slovenia)